Shipping policy

Last updated: October 1, 2026

At K&A, we want your shopping experience to be easy and enjoyable from the moment you place your order until it arrives at your door. This Shipping Policy explains our processing times, estimated delivery times, shipping charges, tracking, and what to do if you need assistance with a shipment.

Free U.S. Shipping on Orders Over $50

K&A offers FREE standard shipping on qualifying U.S. orders of $50 or more.

For orders under $50, available shipping options and applicable charges are displayed at checkout before you complete your purchase.

Shipping promotions and free-shipping offers may be subject to the terms displayed at the time of purchase.

Order Processing

Orders begin processing after payment has been successfully completed.

Most orders are processed within approximately 1–5 business days, depending on the product, inventory location, and fulfillment location.

Business days are Monday through Friday, excluding applicable holidays.

During holidays, promotional events, periods of unusually high order volume, or circumstances outside our control, processing may take longer.

Estimated U.S. Delivery Times

K&A works with multiple fulfillment locations so that we can offer a broader selection of styles. As a result, delivery times vary depending upon the product's inventory and fulfillment location.

Most U.S. orders should arrive approximately 5–15 business days after processing.

Some U.S.-stocked merchandise may arrive considerably sooner.

Please understand that delivery times are estimates, not guarantees. Carrier delays, weather, holidays, inventory availability, customs processing, transportation disruptions, and other circumstances outside K&A's reasonable control can affect delivery.

When a more specific delivery estimate is displayed during checkout or provided with your shipment confirmation, please refer to that information for your order.

Orders With Multiple Items

If your order contains multiple items, your merchandise may be fulfilled from different locations and shipped in separate packages.

This means that items from the same order may arrive on different days.

Don't be concerned if you receive only part of your order initially. When available, tracking information will be provided for each shipment.

You will not be charged additional shipping simply because K&A fulfills your order in multiple packages.

Order Tracking

Once an item ships, K&A will provide available tracking information by email or through your order information.

Please allow time for the carrier's tracking system to update after a tracking number is issued.

If your order is being delivered in multiple shipments, you may receive more than one tracking number.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.

If you discover an error after placing your order, contact K&A Customer Service as soon as possible. We will make every reasonable effort to assist you. However, once an order has entered fulfillment or has shipped, we may not be able to change its delivery address.

K&A cannot guarantee replacement or reimbursement for packages that cannot be delivered because of incorrect or incomplete shipping information supplied by the customer.

Delayed Shipments

Occasionally, shipments may be delayed because of weather, holidays, carrier disruptions, high shipping volume, customs processing, or other circumstances outside K&A's control.

If your tracking information has not updated for an extended period or your shipment appears significantly delayed, please contact K&A Customer Service. We will be happy to review the shipment and help determine the appropriate next steps.

Packages Marked Delivered but Not Received

If tracking indicates that your package was delivered but you cannot locate it, we recommend:

1. Checking around your delivery location, including porches, side doors, garages, mailrooms, parcel lockers, and other secure areas.
2. Checking with household members, neighbors, building management, or others who may have accepted the package.
3. Allowing up to 24 hours after the carrier's reported delivery time, as packages can occasionally be marked delivered shortly before final delivery.

If you still cannot locate the package, please contact K&A Customer Service and include your order number so that we can assist you.

Damaged, Defective or Incorrect Items

We want you to be happy with your K&A purchase.

If an item arrives damaged or defective, or you receive an incorrect item, please contact K&A Customer Service promptly.

Please provide your order number, a description of the issue, and, when possible, photographs of the item and its packaging. This information helps us resolve the issue as quickly as possible.

International Shipping

International shipping availability depends upon the destination and the products in your order.

If international shipping is available for your order, the available shipping options and charges will be displayed at checkout.

International shipments may be subject to customs processing, import duties, taxes, or other charges imposed by the destination country. Unless expressly indicated otherwise during checkout, these charges are the responsibility of the recipient.

Customs processing and international transportation may also result in longer delivery times.

Returns and Refunds

Returns and refunds are governed by the K&A Refund Policy.

Please review our Refund Policy before returning merchandise.

When K&A authorizes a return, we will provide the appropriate return instructions and, when applicable under our Refund Policy, a prepaid return shipping label.

Please do not return merchandise to an address shown on the original shipping package unless specifically instructed to do so by K&A Customer Service.

K&A eGift Cards

K&A eGift Cards are digital products and are not physically shipped.

eGift Cards are delivered electronically according to the information provided during the purchase process. Physical shipping charges do not apply to digital K&A eGift Cards.

If an order contains both an eGift Card and physical merchandise, the physical merchandise will be shipped separately according to this Shipping Policy.

Questions About Your Order?

We're happy to help.

For questions about shipping, tracking, delivery, or an existing order, please contact:

K&A Customer Service
Email: customerservice@killingsworthassociates.com
Online Store: killingsworthassociates.com

When contacting us about an existing purchase, please include your order number so we can assist you as quickly as possible.

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